{"id":4176,"date":"2020-01-09T11:13:48","date_gmt":"2020-01-09T11:13:48","guid":{"rendered":"https:\/\/www.dataleaklawyers.co.uk\/blog\/?p=4176"},"modified":"2020-01-09T11:13:48","modified_gmt":"2020-01-09T11:13:48","slug":"travelex-cyberattack-leaves-customers-frustrated","status":"publish","type":"post","link":"https:\/\/www.dataleaklawyers.co.uk\/blog\/travelex-cyberattack-leaves-customers-frustrated","title":{"rendered":"Travelex cyberattack leaves customers frustrated"},"content":{"rendered":"<p>The Travelex cyberattack has left customers frustrated as hackers have locked down their systems and are holding the company to ransom.<\/p>\n<p>We\u2019re taking legal action for the <a href=\"https:\/\/www.dataleaklawyers.co.uk\/blog\/tesco-travel-money-data-protection-breach-advice\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>previous Travelex incident<\/strong><\/a>, which stemmed from a leak of customer data. As an expert consumer law firm that specialises in data breach compensation, <a href=\"https:\/\/www.dataleaklawyers.co.uk\/press\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>we\u2019ve spoken to the media about this incident<\/strong><\/a> and aired our concerns that we\u2019re seeing yet another cyberattack incident taking place; this being one of many that have hit various businesses over the last few years.<\/p>\n<p>This hack may lead to customer information being leaked or sold on for money, so there\u2019s every reason for customers to be concerned; despite assurances from Travelex.<\/p>\n<p><!--more--><\/p>\n<h3><strong>About the Travelex cyberattack<\/strong><\/h3>\n<p>The Travelex cyberattack has affected a number of banks that use their services, which includes Barclays, HSBC, Lloyds and RBS.<\/p>\n<p>It\u2019s understood that hackers are holding the foreign exchange service provider to ransom, and if their demands aren\u2019t met, there are real fears that customer data may be sold. Hackers have broken into Travelex\u2019s systems and have encrypted files that are said to include those containing customer information. The hackers are reportedly threatening to erase data or sell data on unless the company pays them a ransom, which has been reported to be in the region of \u00a34.6m.<\/p>\n<p>This kind of cyberattack is known as a ransomware attack. They\u2019re commonly used by criminals to extort money out of businesses whose files and data become inaccessible, with the keys to unlocking systems with the hackers. Locking data like this can cost businesses thousands of pounds as they\u2019re unable to trade and operate effectively, as we&#8217;re seeing in this incident.<\/p>\n<p>Some customers have reported being unable to access foreign currencies ordered via services that Travelex provides. Some have been left without money whilst abroad as they\u2019re forced to wait for Travelex to resolve the ongoing issues.<\/p>\n<h3><strong>Customer criticism<\/strong><\/h3>\n<p>The impact of the Travelex cyberattack, and how the company has handled it so far, has led to a number of customers airing their frustrations online. Some say that they\u2019re receiving little to no information and help.<\/p>\n<p>Travelex\u2019s website reportedly stated that they were undergoing \u2018routine maintenance\u2019 before their current message which confirms the existence of the virus problem that they\u2019re dealing with. They\u2019re understood to have hired experts to resolve the problem, but we\u2019re now over a week on and some customers are still unable to fully use their services and their website remains inaccessible; save for the information about the attack.<\/p>\n<p>Shares in the company dropped by 17% this week, despite efforts by the company to allay fears over what might happen to the data that has been encrypted by the hackers. Travelex says that there\u2019s currently no evidence that data has been taken, but it\u2019s hard to know what will happen to the information that could be exposed to the hackers.<\/p>\n<p>It has also emerged that companies like Travelex were warned about the type of ransomware that\u2019s being used in this attack some eight months ago. This should have allowed them to ensure that their systems were secure against the threat of the software, yet this hasn\u2019t been the case.<\/p>\n<h3><strong>Why people should be worried<\/strong><\/h3>\n<p>The Travelex cyberattack could undoubtedly lead to information being exposed. If hackers have been able to encrypt files, they may also be able to leak data contained within those files.<\/p>\n<p>Although we can only speculate at the moment, and it may be that customer data is saved, it\u2019s impossible to be sure that it will be safe.<\/p>\n<p>It\u2019s understood that Travelex has yet to report the breach themselves to the Information Commissioner\u2019s Office (ICO). Investigations with the Met Police and the National Crime Agency are said to be ongoing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Travelex cyberattack has left customers frustrated as hackers have locked down their systems and are holding the company to ransom. We\u2019re taking legal action for the previous Travelex incident, which stemmed from a leak of customer data. As an expert consumer law firm that specialises in data breach compensation, we\u2019ve spoken to the media &hellip; <a href=\"https:\/\/www.dataleaklawyers.co.uk\/blog\/travelex-cyberattack-leaves-customers-frustrated\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Travelex cyberattack leaves customers frustrated<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1650,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[113,8,116,64],"tags":[2,26,55,54,7,17],"class_list":["post-4176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cybersecurity","category-hacking-news","category-ransomware","category-security","tag-cyber-attack","tag-cyber-crime","tag-cybersecurity","tag-database-security","tag-ransomware","tag-website-hacked"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Travelex cyberattack leaves customers frustrated - Data Leaks, Breaches &amp; 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