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In April last year, we began taking on cases for victims affected by the Robert Dyas data breach, which resulted in the exposure of affected customers’ personal and financial information.
Affected victims have been contacted in relation to the breach, and we want to remind anyone who has yet to claim that they may be entitled to receive compensation for the harm caused.
The hack affecting hardware retail company Robert Dyas occurred around the time its stores were closed in response to the first UK lockdown, when customers began turning to online sales. It seems that the cybercriminals involved were keen to capitalise on the increased traffic to the online store, during a period in which Robert Dyas had to limit transactions to £50 as a result of the overwhelming influx of purchases.
The Robert Dyas data breach occurred as a result of malicious software uploaded to the website by an external third party, which the company reportedly became aware of on the 30th March 2020. Upon examination, it was revealed that the malware had allowed the criminal(s) to access information relating to transactions made by customers between 7th March and 30th March.
As a result of the breach, the names, addresses and credit or debit card details (reportedly including three-digit security codes) of some customers were all subjected to unauthorised access. The exposure of financial data will have left victims vulnerable to threats of fraud and theft, and people were advised to contact their banks for advice.
In a statement, Robert Dyas referred to the action taken, stating that they took immediate steps to close the vulnerability. This statement was revealing in itself, as it suggests that there had been a fault in the systems prior to the incident which, if Robert Dyas had been keeping on top of its cybersecurity, could potentially have been eliminated. In fact, it may suggest that the data breach was entirely preventable.
Only investigations and time will tell for sure.
We believe that Robert Dyas played a part in causing customer information to be vulnerable, which is why we have taken instructions from those affected by the data breach. In a data breach claim, claimants can be entitled to seek to recover compensation for the distress caused, as well as for any consequential financial losses and expenses.
Anyone affected by fraud or theft as a result of the Robert Dyas can look to claim this lost money back. There is still a chance to claim, so contact our team today to receive free, no-obligation advice on your potential case.
As a leading, specialist data breach claims firm, we have been involved in a number of significant data breach cases, including the Robert Dyas data breach. Our experience has led to our involvement in high-profile group actions, including the British Airways data breach action, the first GDPR Group Litigation Order in England and Wales, for which we sit on the Steering Committee.
If you decide to make your Robert Dyas claim with us, you may be able to benefit from our No Win, No Fee representation.
To receive free advice on your potential claim and pursue your data breach pay-out, contact us today or sign up for a call-back.
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