Virgin Media Data Breach Group Action

900,000 Virgin Media customers had their data exposed during a breach which took place between April 2019 and 28th February 2020.

Call Us Free On 0800 634 7575 Or Sign-Up To The Action Today Using Our Quick Online Form.

If you've been notified by Virgin Media that your data was exposed during the breach incident, then you could be entitled to claim thousands of pounds in compensation from Virgin Media with our NO WIN, NO FEE representation.

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Your privacy is extremely important to us. Information on how we handle your data is in our Privacy Policy

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We Are With You
We vow to fight for the rights of victims whose private data has been exposed or misused.
Maximum Compensation
We pledge to make sure victims are always fairly compensated for what they have had to go through.
No Win No Fee
You benefit from our Genuine No Win, No Fee promise. Find out more here now.
Data Claim Experts
We have recovered over £1m for data breach victims since 2014 as leading pioneers in privacy claims law.

About The
Virgin Media Data Breach

News of the Virgin Media data breach came to light on the evening of 5th March 2020 when the company informed customers that their personal data has been exposed.

We have launched a group action for compensation for victims with No Win, No Fee representation available for eligible clients.

It has been confirmed that the personal data for around 900,000 of their customers was left accessible online and was not secure. Virgin Media say that the breach did not stem from a cyberattack but an "incorrectly configured" database. The security flaw is said to have resulted from employee error and was identified by security researcher TurgenSec who alerted Virgin to the security flaw.

So far, investigations have revealed that the unsecure database has been accessed by an unknown third-party at least once over the 10-month period (between April 2019 and 28th February 2020) it has been accessible online. It remains to be seen if the data accessed has been used, or whether victims of the data breach are at risk from cybercriminals.

Are You Affected By The Data Breach

Most of the victims affected by the Virgin Media data breach are understood to have TV or telephone landline accounts, with some Virgin Mobile customers also affected. The database may have included data for potential customers as part of referral schemes and promotions as well.

You should receive a breach notification from Virgin Media, which may be by email, text, or via the My Virgin Media portal to inform you if your data has been exposed. Customers are being warned to be vigilant about the risks of phishing, scam calls and identity theft.

Information exposed in the data breach includes:

  • Names;
  • Email addresses;
  • Telephone numbers;
  • Information about contracts in some cases.

In some cases, the contract information could link customers to explicit websites and pornography.

10 months is a considerable period for data to be left exposed. In the wrong hands, this information is more than enough for criminals and scammers to take advantage of the victims.

In the TalkTalk data breach - one of the over 45 data group and multi-party actions our lawyers are representing clients for - victims have been contacted by scammers posing as TalkTalk. The scammers have used information stolen in the breach to convince customers that they are TalkTalk dealing with various issues. As a result, some customers have been duped into handing money over to fraudsters, and this scenario could happen to Virgin Media customers if the data has fallen into the hands of tricksters.

Virgin Media Data Breach Compensation Action

If you have received confirmation that you have been affected by the leak, you may be eligible to join the Virgin Media data breach compensation action we have launched.

Depending on the number of people that sign-up for a legal case, this could turn into a group action or a multi-party action.

Victims could be entitled to claim compensation for:

  • The distress caused by the loss of control of personal information;
  • Losses and expenses, if applicable, which could include theft and fraud if any such incidents take place.

You do not have to have suffered a financial loss to be able to make a claim. A recent court ruling has also allowed victims in some cases to be able to claim even if no distress has been suffered.

As such, victims could be entitled to make a claim for data breach compensation with us on a No Win, No Fee basis. We have already been asked for help by victims affected and we may be able to help you too.

We believe that we can succeed with a legal case which is why we are offering No Win, No Fee representation. The GDPR means that there is a clear responsibility on Virgin Media to protect the data of their customers and avoid situations where it can be misused or exposed.

The data leak has been blamed on the negligence of an employee that has arisen from a failure to follow security protocols. We have been in the media and press a lot talking about the responsibilities that organisations have for ensuring that employees are adequately trained to avoid data leaks and cyberattacks. The negligence of an employee is ultimately the responsibility of the employer, which means that we can direct a claim for compensation to Virgin Media.

Why Choose
The Data Leak Lawyers

The Data Leak Lawyers is a leading, specialist data breach compensation law firm that is representing victims in over 50 different data breach group and multi-party actions.

In 2019, the firm was appointed, by order of the High Court of Justice, to the Steering Committee for the first GDPR Group Litigation Order (GLO) action in England and Wales, the British Airways Group Action.

The firm has been at the forefront of this complex and niche area of law for the last five years; a great deal longer than other firms that have only recently started trying to tout for claims. Our experience speaks for itself, and thousands of people have come to our team for help and advice.

The Data Leak Lawyers are in contact with several victims of this latest breach with the view to launching a Virgin Media data breach compensation action immediately.

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The Importance
Of Our Work

Our work is extremely important. We all have a right to privacy; and our rights when it comes to how our personal data and information is used and handled is enshrined in law. But for too long now organisations have flouted their duties and people have become the victims of widespread scandals where personal information that is sensitive and confidential has been leaked to people who should never have seen it.

We help the victims to obtain the justice that they deserve.

No Win, No Fee

We can pursue your claim on a genuine No Win, No Fee agreement.

Fighting Your Corner

We can fight for your rights as a victim of a data breach, leak, hack, or where your information has been misused.

Leading Data Breach Experts

We are leading data compensation lawyers representing thousands of clients for claims.

We Can Help

You have rights as a victim, and we may be able to help you claim for data leak compensation.

We're here to help, and if you would like free and confidential advice as an affected victim of the breach, please call us on 0800 634 7575 or send us a message by contacting us here.

Our Simple Claims Process

We offer free, no-obligation legal advice and No Win, No Fee legal representation – Start Your Claim Now!

If you have been the victim of a data breach from any private or public organisation, then we can help. Whether it's your employer, the NHS, the police, a local authority, or a website you use, we can help you claim the compensation you deserve.

Our clear and simple process:


You can speak to the team by phone, or message us with your enquiry now. You can arrange a call back for a time and date that suits you.

Your Case

We can usually assess your claim in a matter of minutes and get the case started without delay.

Your Claim

We can quickly launch your claim for data breach compensation. Start your claim today.


As your claim moves forward we can keep you updated.

Your Lawyers - Leading Data Leak Lawyers

The Data Leak Lawyers have represented substantial cohorts of claimants in Group Litigation Order actions. Aside from our work in multi-party claims, we also represent considerable numbers of individual claimants that range from medical data leaks to council and social services data breaches.

Some of these cases are particulary sensitive. As a firm of lawyers who also take forward large numbers of complex and serious data protection breach compensation claims, we can offer a network of legal experts from our in-house staff to the Barristers we have close relations with, and indeed the lawyers and firms we work with around the world.

The combination of expertise in data compensation and mass consumer actions allows you the confidence to know that we are dedicated to the fight for justice.

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Your privacy is extremely important to us. Information on how we handle your data is in our Privacy Policy

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