Ticketmaster data breach

Ticketmaster data breach

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There has been a Ticketmaster data breach that we’re advising victims for and taking on claims for data breach compensation.

People who used the Tickmaster service between February and June 2018 may have been affected.

The Ticketmaster data breach was discovered on Saturday 23rd June and customers have today received email notifications confirming whether they have been affected by the breach. Personal information and payment information is thought to have been accessed.

Ticketmaster data breach information

The Ticketmaster data breach means that customers’ personal information and payment information may have been accessed by an unknown third-party. Ticketmaster say that malicious software was discovered on a “customer support product” hosted by Inbenta Technologies, who are a third-party supplier to Ticketmaster.

We’re already taking cases on and we will be closely monitoring developments as to numbers of customers who have been affected.

Are you affected by the Ticketmaster data breach?

If you have received a breach notification email from Ticketmaster, your personal and payment information may have been exposed.

Ticketmaster say that “Forensic teams and security experts are working around the clock to understand how the data was compromised”, but as with any other data breach of its nature, the damage has already been done.

The breach has been reported to the Information Commissioner’s Office (ICO) as well as credit card companies, banks and other relevant authorities. Ticketmaster are also offering the standard credit monitoring service to affected customers as a result of the breach.

What can you do if you are affected?

If you’re affected by the Ticketmaster data breach, you may be eligible to claim for data protection compensation.

One important question that needs to be answered is why the vulnerability has existed since February 2018. Like the Equifax data breach last year, where data was exposed for several months before Equifax realised there was an issue, we’re keen to know exactly how the data has been exposed for such a prolonged period of time before the exposure was identified.


We assume that the data has been left exposed up until June 2018, which is after the GDPR deadline. This means that Ticketmaster may feel the full wrath of the new GDPR that came into force at the end of May that could mean fines and penalties in the millions of pounds.

Legal advice

Please feel free to contact our legal team with an enquiry form or call our helpline on 0800 634 75 75 for advice if you are affected.

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You can call our claims team free from a landline or mobile on 0800 634 7575 or click on the link below to create a call back with one of our expert Data Claims team.Information on how we handle your data is available in our Privacy Policy.

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Your privacy is extremely important to us. Information on how we handle your data is in our Privacy Policy

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