Npower data breach advice
letter is sent to the wrong address

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Npower data breach advice

If you’ve been affected by the recent Npower data breach, we can help with legal advice and compensation representation.

Npower sent out some 5,000 letters addressed to customers with solar panels. However, the letters contained the details for other customers as opposed to the information for the addressee. Some contained additional sheets containing further information for more customers.

Npower has apologised for the breach, which has been referred to the ICO (Information Commissioner’s office).

Are you affected by the Npower data breach?

If you’ve been affected by the Npower data breach, we can help.

Our lawyers are already fighting in over 20 different data breach actions. We can assist Npower data breach victims using our No Win, No Fee guarantee. Read more about it here.

In a statement, Npower said:

“We’re urgently investigating how this occurred with our fulfilment partner, who sent the mailing on our behalf. We apologise for this error, especially to the customers whose information was incorrectly shared – around 5,000 in total.”

It’s understood that the company was inundated with calls from anxious customers about the incident after it took place last month.

What information was exposed in the Npower data breach?

Information exposed in the Npower data breach has been confirmed as:

  • Names;
  • Addresses;
  • Payment amounts.

Some 5,000 of the letters were sent out. Customers who opened the letters that were addressed to them were shocked to find the details of other customers enclosed in the letters.

The data breach will likely result in a GDPR fine given the breach period is after the May 2018 introduction of the new rules.

Compensation as a victim of the Npower data breach

You may be entitled to compensation as a victim of the Npower data breach.

As we have seen in other similar breaches, like the TalkTalk breach we’re helping people for, criminals can – and will – abuse exposed information. With some 5,000 people affected, you just don’t know who your information has now been exposed to.

Contact our legal team for specialist help and advice today.

The content of this post/page was considered accurate at the time of the original posting and/or at the time of any posted revision. The content of this page may, therefore, be out of date. The information contained within this page does not constitute legal advice. Any reliance you place on the information contained within this page is done so at your own risk.

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