Legal help for data breach compensation claims

Ticketmaster data group action

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Your privacy is extremely important to us. Read how we handle your data in our Privacy Policy

In June 2018, Ticketmaster revealed that a security incident had affected its website, causing the personal information of customers to be exposed. Discovered on 23rd June, the information was exposed due to the actions of an external hacker, but questions were raised regarding how far the incident had been caused by Ticketmaster’s own alleged negligence. We began taking on claims soon after the breach was announced, and we are now running our Ticketmaster data group action to ensure that those affected can receive the compensation that they deserve.

The breach has potentially demonstrated how insufficient cybersecurity could be responsible for mass information exposure. Thousands of customers had sensitive payment details exposed as a result of what we understand to be a system vulnerability, so we believe that Ticketmaster must answer for what has happened.

If you have been affected by this data breach, you can contact our team to find out if you have a compensation claim to make.

The Ticketmaster data breach

On 23rd June 2018, Ticketmaster released a statement to notify customers that they had identified malicious software on their website. The software had been uploaded to a third-party chatbot provided by Inbenta Technologies, which featured on Ticketmaster’s payment page. It was through this chatbot that the hacker was able to gain access to customer payment details.

According to reports, it may not have even been Ticketmaster who first identified the breach. Banking service Monzo reportedly raised the alarm when around 50 of its customers spotted fraudulent activity on their accounts. Further investigations found that 70% of affected Monzo customers had made purchases on Ticketmaster, and a potential link was established.

Monzo and a number of other banks, including Barclays, are said to have contacted Ticketmaster with their concerns several weeks before Ticketmaster went public with news of the incident.

The ICO fine and our Ticketmaster data group action

The ICO ruled that Ticketmaster had not done enough to protect its customers’ data from cyberattacks, imposing a fine of £1.25 million on the company in 2018. Ticketmaster then appealed the fine on the basis that it had not breached the GDPR. Nevertheless, we believe that the ICO outcome and the evidence against Ticketmaster point to the strong chance of success for claims in our Ticketmaster data group action.

Those affected by the breach could be eligible to recover thousands of pounds in compensation in our Ticketmaster data group action, including damages for any distress they have suffered, as well as for any financial losses sustained due to any fraudulent use of their payment details.

No Win, No Fee data breach compensation claims

Many data controllers still fail to grasp the importance of cybersecurity, putting thousands upon thousands of people’s personal data records at risk all the time. Your Lawyers, as leading specialists in data breach claims, believe that it is vital to ensure that as many of these victims as possible can access the justice they deserve, which is why we offer No Win, No Fee representation to eligible claimants. With this protection, you can rest assured that you will not have to pay any of our legal fees if your claim is unsuccessful, subject to the agreed terms and conditions that we have in place with you.

Having represented clients for privacy matters since 2014, we have developed extensive experience in this area of law, with some of our biggest actions including those against British Airways and Virgin Media, as well as our Ticketmaster data group action. Anyone who is concerned about a data security incident can contact us for free, no-obligation advice on their potential claim.

IMPORTANT: advice on this page is intended to be up-to-date for the 'first published date'.

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Your privacy is extremely important to us. Information on how we handle your data is in our Privacy Policy.
You have the right to object to the processing of your personal data.


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